What are the Duties To be Expected from Room Service? - Part 1

What exactly is expected from Room Service duties? This is a question that not many might ask, but quite a few wonder about when it comes to actually using such a service. Whether small or large, a hotel should allow its guests to order breakfast, lunch and dinner from their hotel rooms in certain hours of the day and night.

Employees of the hotel that take the food trays to the hotel guests daily are also responsible for informing the hotel’s maid staff when the appropriate time would be to clean certain hotel rooms, along with other important job responsibilities. 

Taking guest requests and phone calls

Hotel employees responsible for taking care of the hotel’s guest needs as they come up, must also take phone calls forwarded to them by the hotel operator. Such requests usually include a guests’ needs for lunch or dinner items found on the hotel’s guestroom menu. One of the most important room service duties is to gather up the food items requested by the guest from the hotel’s kitchen area and taking the food to the guest within a quick time-frame.

Clearing hotel corridors of food trays

As the workday progresses, hotel guests take their food trays out of their rooms and leave the trays in the hotel corridors, waiting to be picked up by room service staff. It’s an important job duty of any room service employee to clear all hotel corridors of food trays on a regular basis. Room service staff must also notify the hotel’s cleaning staff of any food stains sited on the hotel carpets due to drink spills, food stains and any other messes created by food tray spill-overs.

Follows all cash procedures

As delivering breakfast and lunch items to hotel guests on a regular basis can involve tips and other cash transactions, an important room service duty is for the employee to follow all hotel company cash procedures methodically. Hotel guests are occasionally allowed to pay for their food items with cash instead of putting more hotel costs on their bill. When this occurs, the room service employee will advise a superior that a cash transaction has taken place and the employee will fill out a cash receipt for the hotel guest to sign.

Performs cross-training duties

To ensure hotel guests experience a high-quality room service from all employees, a room service member of staff must sometimes cross-train other hotel workers for room service duty. This entails allowing the trainee to follow the room service attendant while he/she delivers food trays to hotel guests, takes departmental phone calls, informs the cleaning staff about food spills in the hotel rooms, as well as observing the proper way to maintain credit card and cash transactions.

To find out more about our hospitality services, and how we can help you, click here. We specialise in a variety of services (including the hospitality sector), around Malta and Gozo.

Over the years Vassallo Group has prided itself in its dependability, and capacity to accommodate to an array of industries and target markets. By acknowledging the significance of the tourism sector in Malta, Vassallo Group has taken a particular interest in two hotels namely, The George (Paceville) and the Riviera Hotel and Spa. What’s more, it also owns The Bugibba Hotel currently leased to Blue Sea Malta.

To find out more about the efforts we make to better the hospitality industry, get in touch with us today on  +356 2143 2333.